Pagoda Scotland Limited, owned and managed by Alan Gordon, is a leading source of information related to Scotch Whisky.
Alan Gordon, Managing Director, Pagoda Scotland
Pagoda created the original Scotch Whisky website - ScotchWhisky.net - in 1999 and it has been a valuable source of information for all things Scotch Whisky related since it was founded.
So whether you’re a whisky novice, a connoisseur of uisge beatha (The Water of Life) or you work in the Scotch Whisky industry, we are sure that you will find plenty of useful information amongst our 1000+ pages.
As part of its objective to provide the most comprehensive, accurate and “up to date” information regarding Scotch Whisky and the Scotch Whisky industry, Pagoda Scotland has also been involved with The Scotch Whisky Industry Review since 2007 and assumed responsibility for its compilation and publication in 2013.
Complaints.
We can look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by Impress and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.
We can only deal with your complaint if you are:
· personally and directly affected by an alleged breach of the Code
· a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
· a third party seeking to ensure accuracy of published information
We are also regulated by Impress, but initial complaints must be made to us, Industry Insights Group, using the following details:
Email: simon.corbett@iigroup.global
Telephone: +44 7974 093 994
Address: Advantage, 87 Castle St, Reading RG1 7SN
We will acknowledge your complaint by e‑mail or in writing within seven calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator Impress at this link or by contacting them directly using the following information:
W: impressorg.com/complaints
E: complaints@impressorg.com
T: 020 3325 4288.
